Privacy Policy
Prime Property Maintenance ("Prime", "we", "our", or "us") is committed to protecting the privacy of everyone who contacts us or uses our website at prime-maintenance.ca. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your information.
01 Information We Collect
When you contact us through our website, request a quote, or otherwise communicate with us, we may collect the following personal information:
- Full name — to address you properly in our communications.
- Email address — to respond to your inquiry or send you a quote.
- Phone number — to follow up on service requests or urgent matters.
- Property address — when provided, to assess the scope of services required.
- Message content — the details you share in inquiry or quote request forms.
We do not collect sensitive personal information such as financial details, government ID numbers, or health information.
02 How We Use Your Information
The personal information you provide is used solely for the following purposes:
- To respond to your inquiries and answer questions about our services.
- To prepare and deliver service quotes tailored to your property.
- To schedule and coordinate maintenance services you have requested.
- To send occasional service-related communications (e.g., appointment confirmations).
- To improve our website and the quality of our services.
We will not use your information for any purpose other than those listed above without first obtaining your consent.
03 We Never Sell Your Information
Your personal information is never sold, rented, or traded to third parties — period. We do not share your data with advertisers, data brokers, or any other commercial entities.
We may share your information only in the following limited circumstances:
- With trusted service providers who assist us in operating our website or delivering services (e.g., email delivery), who are contractually bound to keep your information confidential.
- When required by law, court order, or government regulation.
- To protect the rights, property, or safety of Prime Property Maintenance, our clients, or the public.
04 Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Inquiry and quote-related records are typically retained for up to two years to support ongoing service relationships.
05 Cookies & Analytics
Our website may use cookies and third-party analytics tools (such as Ahrefs and Google Search Console) to understand how visitors interact with our site. These tools collect anonymised usage data such as pages visited and time spent on the site. They do not collect personally identifiable information unless you have submitted a form.
You may disable cookies through your browser settings at any time. Doing so will not affect your ability to use the site.
06 Your Rights & Data Removal
You have the right to access, correct, or request the deletion of any personal information we hold about you. To exercise any of these rights, please contact us directly:
Data Removal & Privacy Requests
info@prime-maintenance.ca
Please include your name and the nature of your request. We will respond within 10 business days.
07 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically.
08 Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please reach out:
Prime Property Maintenance
Vancouver, BC, Canada
Email: info@prime-maintenance.ca
Phone: +1 (778) 223-1227